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We offer a 14-day money back guaranteeAs we want you to be totally satisfied with every purchase you make from Fun Fanatics and are keen to receive feedback if you are not, we offer a 14-day money back guarantee. If for any reason you are not completely happy with your purchase, simply return it to us within 14 days, unused, in its original packaging, together with the receipt. We will be happy to offer either alternative goods in exchange or a full refund including any outbound postage and packaging costs incurred. To return the goods you must e-mail or write to us within 7 days of delivery of your goods, quoting your name, invoice number and order number (if applicable). You must take reasonable care of the goods and must not use them. Please click Contact Us for details of where to send returned goods. Any return postage or packaging costs incurred will be your responsibility unless the return is due to an error made by Fun Fanatics. You may be asked to provide a reason for return but this is purely for our information only to help us improve any services or products (if applicable). Please note that this offer does not apply to goods made to your specification, personalised goods or events and / or services whereby the date of event has passed. For example this includes (but is not limited to) table gifts, wedding favours, party bags made to order, handmade stationery, hen or stag t-shirts. If in doubt before you order, please click Contact Us to ask and we will confirm whether the goods you are purchasing are covered by our 14-day money back guarantee. Please refer to sections 9 (Returns, Cancellations & Substitutions) and 18 (Returns & Refunds) of our full terms and conditions for more details. We aim for you to enjoy a fuss free shopping experience with Fun Fanatics. |